Once in a decade a business "How To" book comes along that really breaks the mould, and here it is. Cotterill knows the game and with skill and inside knowledge provides a perfect guide through the pitfalls of management and leadership. The Best Leaders Don't Shout nails the course … it is a sheer delight. Cotterill has indeed been there and done most of it. His writing is concise and razor sharp and it reads like a novel, a guide book and a mentor to your business ambition. Don't miss out.