As I mentioned to you when we spoke at conference, I found you to be very inspirational. I have implemented many of your principles back in my store and had great success. Every staff member is working towards the same goal, and we have a quick meeting every morning to reinstate the day’s objectives. As managers we know that simplicity is the key to running an effective business but we tend to over complicate things and end up getting confused about our focus, not to mention staff getting confused as well. Listening to you speak, it made me remember why keeping it simple is so important and reinstating that daily with your principles has been an enormous help to me since conference.