Managing Stress in the Workplace

Managing Stress in the Workplace

Like many of us, I spend too much time sitting at airport lounges. Usually, like most people, the travel is for business purposes. I heard someone say once that the only exciting business trip was the first. I suspect we all feel that way sometimes. So, I was sitting...
Poor Customer Services leads to Fewer Sales

Poor Customer Services leads to Fewer Sales

I’ve just spent a couple of weeks in Canada. Part pleasure, part business. At the time of writing I am a day or so away from returning to New Zealand. It’s often said that New Zealanders have a lot in common with Canadians. We are all the product of living in smaller...