by Bruce Cotterill | Jul 23, 2018 | Customer Experience, Leadership, People Management
Have you ever noticed how Air New Zealand, once we’re all crammed into the cabin and ready to go, takes great delight in telling us about the various awards they’ve won recently? But business is about outcomes, not awards. I refer to this because I find...
by Bruce Cotterill | May 6, 2018 | Leadership, People Management
It is the biggest and busiest week of your life. The week when your first child is born. Twenty years ago I had that moment, except that my busiest week happened threefold. Firstly we finished the renovations on the house just in time for baby to arrive. Secondly, my...
by Bruce Cotterill | Apr 23, 2018 | Blog, Leadership, People Management
Yesterday my daughter started her first real job. She’s 21 and is in the final throes of her business degree. For as long as I can remember, all she’s ever wanted to do is work in advertising. She’s majoring in Advertising and Marketing. She’s done ok. She’s...
by Bruce Cotterill | Mar 19, 2018 | Leadership, People Management
No one is more pleased than me to see the developing debate about the effectiveness (or lack thereof) of what has become known as the annual performance review and ranking process. Most recently market heavyweights such as Accenture, Deloittes and Microsoft are...
by Bruce Cotterill | Feb 19, 2018 | Leadership, People Management
Stepping into a new leadership role Having just returned from holiday, I was surprised to get a call from a former client. His purpose in calling me was quite straightforward. He had been appointed to a new senior management role with one of the big four banks. It is...
by Bruce Cotterill | Dec 4, 2017 | Leadership, People Management
We hear plenty of talk about the need for managers to improve their communication. However, a lot of people in leadership roles don’t know how to do that. So whether you have 8 people or 8,000, here’s six simple things you can do to improve the quality of...
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