by Bruce Cotterill | Feb 19, 2018 | Leadership, People Management
Stepping into a new leadership role Having just returned from holiday, I was surprised to get a call from a former client. His purpose in calling me was quite straightforward. He had been appointed to a new senior management role with one of the big four banks. It is...
by Bruce Cotterill | Jan 1, 2018 | Customer Experience
Recently we completed a home renovation project. As part of the process, we decided to install a new Spa Pool. I thought that buying a spa pool, or hot tub as some people call it, would be a straightforward process. I had heard of an international manufacturer...
by Bruce Cotterill | Nov 2, 2015 | Leadership, People Management
Even before they won the 2015 Rugby World Cup final on the weekend, they were regarded as the most successful professional sports team in history. In the history of rugby union they have won 77% of test matches. However in the professional era they have won a...
by Bruce Cotterill | Sep 10, 2015 | Leadership, People Management, Reflections
A few years ago I presented the keynote address at a major international conference being held in New Zealand’s North Island. Throughout the presentation there was a woman standing at the back of the large theatre that was already 600 people deep. Mid 40’s perhaps. ...
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